I presently own a washer/dryer which was purchased at Sears. Sears has always serviced our appliances and have not had any troubles with service, however recently my dryer stopped working last Tuesday Dec 7th. I contacted sears Wednesday morning to have a service rep come in, at which time I was informed they would be here AFTER 3pm Thurs Dec 9th.
Thurs Dec 9th, I did not receive a call as they stated I would when the service rep got closer to my area, so I rushed home from work and still no one showed up. I contacted Sears to see what time approx they would arriving only to find out NO APPT was scheduled. They informed me the appt was made for Mon Dec 14th, when I had spoke with a customer service rep directly and was informed thurs they would be out to fix it.
I then told them I was unable to be home until after 3pm Mon as I work. They said that would be fine, a service rep would call as they got closer. Then Thurs evening, after already speaking with a customer service rep and made a service appt for Mon after 3pm, they spoke to my daughter and told her they were calling to confirm a service appt for the dryer btwn 11:30-1:30pm Mon Dec 14th.
When I called to correct this situation AGAIN the service rep Anna told me they are unable to confirm a time that the service tech would be arriving. Twice before this I was told a timing and now I find this UNACCEPTABLE to have to deal with. When speaking with Anna today Dec 12th she informed me there was no one else to speak with and the next available service appt would be Thurs Dec 17th, which by then would be 1 week without a dryer.. during winter months.
I find the customer service in which I received to be completley unacceptable and disappointing the lack of care for their customers. I will in the future be re-thinking my purchases with Sears if this issue does not get resolved IMMEDIATLEY.
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