Purchased a LG Front Load Washing Machine (WM2677HWM) and LG Front Load Dryer (DLE5977WM) in 2006. Hadn't had a problem until now. Beginning of September 2009, my washing machine would no longer work (error code LE, according to the owners manual - unplug the power plug. call for service).
I called the Canadian 1-800-469-4663 on Sept 08, 2009 after the long weekend. Spoke with a gentlemen there that could barely speak English, went through all the details set up an appointment date for Thursday, September 18, 2009. Asked if there was anything early told no, but would put me on a short list.
I have not heard back with a scheduled time. Have since called half a dozen times, given service order # told the repair man would be out. And every time I call back to confirm, they are conveniently overbooked. Have had it re-booked every day, and it's now Saturday, September 19, 2009 and as usual OVERBOOKED again.
Then they tell me I have no maintenance Agreement, I have the certificate in my hand.
I am I suppose to go get a rock and wash my clothes in the pond in my backyard? apparently to the supervisors at the Canadian Sears Major Appliance Parts and Service this is perfectly acceptable.
I am now going else where to buy a BRAND NEW washing machine and will never gain in my life buy anything form SEARS again, and am canceling my account with them.
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