Sears Customer Support should not have the name Customer Support if that is not what they deliver! We have got the run-around from Sears Customer Support for 6 months over the repair of a washing machine; the first time we called, a repair man came out said that he was able to fix what was wrong with the washer all the while he seemed more concerned about hurrying so he could eat fish and chips at the local pub. To our surmise, when we tried the washing machine later, nothing had been fixed, so we called Sears customer service again and they said they needed to order a part. One month went by, we called, they said another part was ordered, then for the next five months we called once a month to get an update. Not until we demanded to know what was going on did they make a call to the repair place and they had the part for the last several months but failed to call us to set up an appointment. So, Sears set up an appointment to get the part installed and the evening before the scheduled date, the same repair man (Bruce Kassel) that came last time and several times in the past, called demanding to be chauffeured and then when we said we could not give him a ride, he said he wasn't coming because he had heart surgery a year ago and didn't want to walk at all ( Shouldn't this be something you need after heart surgey? ). We are only a seven minute walk for him but he got angry when we offered to push him in a wheel barrow and said he was not coming, then hung up on us.
This is basically how we have been treated and still nothing has been done by Sears after follow up calls.