Complaint / review / scam report
The Brick
Poor Customer Service

Purchased a fridge as the one we had was on it's last legs. We arranged a delivery date and... waited... and waited. Finally we call the store and spoke to our salesperson. He said he would call back. In a few minutes someone from customer service called us and said our delivery date had already been changed a couple of times. Huh? we knew nothing of this. Apparently the manufacturer changed the dates and we were now scheduled for delivery in a couple of weeks or so. So, we were sitting in on a nice day waiting and all of these arrangements were made without us knowing. Customer service was told we want some form of compensation for this. We were told "No, it is a manufacturer issue and we will not be held responsible." Yet, The Brick made alternate arrangements for delivery in a couple of weeks beyond promise date, and they deny responsibility, yet we were sitting at home awaiting a phantom delivery. They did not even have the courtesy to let us know. Was that within their control? Obviously. We call our sales person and ask for some form of compensation. "Knock a couple of hundred bucks off the floor model and get it here asap" we suggest. Remember, our current fridge is almost dead and will not last 2 weeks. "We'll get back to you after I talk to my manager" they say...
Author: Contact with Author

Offender: The Brick

Country: Canada   Province: Ontario   City: Toronto

Category: Electronics and household app.


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