» Shops, Products, Services » Complaint / review: Babyview in Pickering - False advertising/poor service | #13902

Babyview in Pickering
False advertising/poor service

DO NOT GO TO BABYVIEW IN PICKERING. We had the absolute worst experience during a "gender determination" ultrasound. They market themselves as a "3D/4D" clinic, and we paid $113 for a 3D ultrasound, but in reality what you get is a 2D ultrasound that you can get from any doctor for free. There webpage is very misleading and amounts to false advertising.

The owner and sonographer, Cheryl Gerelus, came late to the appointment, was rude, uncaring, unprofessional and aggressive, and rushed us through an appointment that lasted literally four minutes (including the actual ultrasound). My 5 1/2 month pregnant wife cried all the way home from the appointment. What should have been an unforgettable experience, ended up being an absolute nightmare.



Company: Babyview in Pickering

Country: Canada   Province: Ontario   City: Pickering

Category: Shops, Products, Services

1 comment

October 17, 2012 05:50 PM
The above couple booked a gender scan. They arrived, I did their scan and DETERMINED the gender and told them they were having a girl (not a boy as they were told at their diagnostic scan done by another clinic). I showed them the gender in 2D; as well as their baby and her face in 3D (this is something extra I do for everyone) some 3D companies don't even show the baby when doing a gender determination. Nowhere on my website does it say gender is determined using 3D technology (it is not called 3D gender determination- simply gender determination). The length of time it takes to determine the gender is not stated on the website because it varies with fetal position, if favourable, gender can usually be determined in under 5 minutes. Our package clearly states Gender determination for $100, no picutes, no CD or DVD available with this package or additional items.

Multiple phone calls occurred between BabyView and this couple. When it became clear they were so unhappy with the means we use to determine gender, BabyView made them 2 offers both of which they refused, multiple times.A $25.00 refund was offered or the opportunity to come back for another viewing of their baby free of charge because the husband had clearly stated he was unhappy that I was able to determine the gender in 5 minutes and that the ultrasound was so quick. BabyView has been in business for 9 years and has never had a problem or complaint regarding our gender determination and what it entails, which is determining whether couples are having a boy or a girl. 2D ultrasound is the most accurate means to do this.I would like to suggest that in the future if the above named couple have any questions regarding a service they are contemplating purchasing that they ask them before the service is provided.
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