GUYS BEWARE OF TSM MOVING COMPANY!! THEY LOADED OUR STUFFS BUT NEVER DELIVER IT!
TSM MOVING & STORAGE LTD., the guy named SEAN
1260 Fewster Drive #11, Mississauga (the address is fake)
I signed a contract with Sean from TSM moving & storage ltd on Dec 4 2016 to move my belongings from Mississauga to St. Johns Newfoundland. I paid a cash deposit to Sean when he came to my place to estimate the weight of the stuffs we want to ship. I should pay the rest when the stuffs arrive in our destination place. We agreed that the load date will be on Dec 30th 2016. The truck driver came in the evening to our place in Mississauga, loaded our belongings and now 2 months later, I have not received my belongings.
Approximately, 3 days after the load date, he texted me saying that the shipment should be getting loaded on that week and begin its transport to Newfoundland. And HE ASKED ME TO TRANSFER $350 because he needs to forward some funds to the driver, which is not as stated in our contract. Our contract says that I will pay the remaining balance when our stuffs arrive in my place. Anyway I sent him $262 instead of 350 and he said that he will re-send me the final bill once he receives the money. He received my money But he NEVER send me the final bill!
After that day, every time I texted him asking for an update, he would reply me in THREE or even FOUR days later. HE DID NOT ANSWER MY CALL anymore. The only way to reach him was just by text messaging and hoping that he would reply.
I kept pushing him asking when my stuffs will arrive. Finally, On Jan 12th 2017, he said that the driver is finishing up his loading in Quebec and leaving for east. Weeks went by and got no update from him so I started texting him again asking when my stuffs will arrive. He replied me few days later after I sent him many many many messages.
On Jan 20th 2017 he said that the driver will be crossing to Newfoundland on Sunday. But few days later I still have not got my stuffs. So I texted him and finally he replied me on Jan 26th.
On Jan 26th he said that the driver is in Newfoundland and hopefully by tomorrow (Jan 27th) it will arrive. But no, our belongings have never been arrived.
Since Jan 26th 2017, We tried to contact him, make phone calls from different numbers but he won't take the call. Texted him and emailed him, and got no answer. NOTHING! He got my money and loaded my belongings but never deliver it to my place in St. Johns.
Until 6 days ago on Feb 20th, I texted him and told him to bring this case to the police and news. And he FINALLY replied my message and told me that He does not have our stuffs. That our belongings are already in St.Johns since a month ago but bcause the driver Cannot contact me so he has to put them in a storage somewhere in Newfoundland. and now he said that he owes money to the driver because they need to pay for storage fee to store our belongings since a month ago. HOW THE HELL HE CANNOT CONTACT ME WHEN I HAD BEEN TRYING TO CONTACT HIM SINCE A MONTH AGO AND HE NEVER BOTHERED TO REPLY MY TEXT MESSAGES, MY EMAILS AND HUNDREDS OF MY PHONE CALLS. HE HAS MY CELLPHONE NUMBER, MY EMAIL, MY DESTINATION ADDRESS.
I told him to give me the address of the storage because I dont believe his words anymore. and I told him to never ever dream to ask me for extra charge to pay for the storage fee because this is not my fault and not stated in the contract. He promised to get back to me in a couple of days. But as usual, until now I got no update from him. UNTIL NOW, HE IS STILL HOLDING OUR BELONGINGS AND NEVER DELIVER IT TO US.
We are suffering because of this! We arrived in St.Johns just with luggage containing our clothes. We had nothing in our new place because we expected to get our belongings including our beds soon. In the contract, it says that delivery date is 5 to 10 business days. And this is more than 10 business days! He took our money and our belongings!
Oh one more thing, the address he put in the contract is wrong or maybe fake? My brother went to that address but it was not TSM moving office. I just want my belongings back! This is a moving company that is irresponsible, unprofessional and has no respect to the customer. And maybe worst... i would highly advice to never ever hire this company!