Complaint / review / scam report
Sheraton on the Falls
Worst hotel in Canada

We checked in at the Sheraton on the falls at 1909, we took a shower we got ready and we went to use our $60.00 gift card the Sheraton gave us to play arcade games. We walked around watching the theaters, restaurants and shops, and finally we got hungry and we went to eat. The 1st of July is Canada day so we watched the fireworks from the Restaurant. At around 0120am we got to our room and we went to sleep because we had a flight to catch in the morning and we were going to have to fuel the car, cross the border to the USA, find our way back to the airport and drop the car off.

While still at the Sheraton, Cristian went down stairs to get the car, I stayed upstairs getting ready, I said to myself the other two hotels did not have a plasma TV, and we haven’t watched TV, let me at least turn this plasma TV on. I turned the TV on and I saw a big black square on the right side of the TV. I thought it was going to go away, I kept getting ready doing my hair, make up etc etc, and I went by the TV and I still saw the black spot with little lines inside the spot. before I head down stairs, I decided to call the front desk to let them know that the TV was broke, but they did not answer, I grabbed my staff and in my way out I found a housekeeper writing on a clipboard, I told her: the TV in room 372 is broke, I called the front desk but nobody answer, I had left the TV on for you to see, she said: I will go check. And I left, got in the car with Cris drove to BUF and came back to Texas.

on Sunday the 4th of July, I received a disturbing call from the Sheraton Manager, stating that I was going to get charge CAD 1, 000.00, and accusing me of breaking the TV, I told him what happened, I told him if I had never turn the TV on in the morning that I would have never known that it was broke. He said they were going to charge me $1, 000.00 CAD. I told him again and again the situation he was rude, did not want to hear it and I asked to speak to his supervisor. He gave me the phone the director of operations but of course he did not answer his phone. I contacted Starwood/Sheraton Corporate office and filed a complaint, Lisa Loucks at 4876 said she was going to call the Sheraton and talk to them. The 8th of July $951.52 USD, came out of my bank account and I have disputed those charges with my bank

The manager from the Sheraton said that because I was the last one in that room that I broke the TV, he said nobody reported it before, and the house keeper said that the TV was not broke last time they cleaned that room. 1st, who knows how long that tv has been broke because nobody goes to the Niagara falls to watch tv, and who knows how long its been since it was turned on. 2nd, who knows if the customers that check out before I check in broke the TV and the house keeper did not notice. 3rd, how about if the house keeper broke it while vacuum or cleanifng? 4th is the housekeepers job to turn on and turn off tvs to make sure they are working, but who is watching them to make sure that they do usually do the right thing? The house keeper is not going to admit that she have not check the TV to see if it was broke or not because she/he knows they will get fire.

I have been accused wrongly, I have been to beautiful countries and hotels in my life and this have never happened to me before. I have stayed in 5 stars hotels in Dubai, in downtown San Antonio (el alamo) beautiful hotels in Dallas, the W, Marriot, I have stayed in top of the line hotels in Korea, and Los Angeles, etc etc and I have never ever had been treated so low, so unprofessional and with so much unfairness and prejudice like I have been at theSheraton on the Falls.

I called the Niagara falls police department but they said they could not come and make a report about the broken TV, I just want justice, the Sheraton do not have with out the benefit of the doubts proofs of who broke the TV, and because their staff/house keeper are not doing their job, and failed to check the TV like they suppose to, now I am the victim of fraud and scam by the Sheraton, charging me and accusing me for breaking their TV.
Author: Contact with Author

Offender: Sheraton on the Falls

Country: Canada   Province: Canada

Category: Traveling & Tourism


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