Complaint / review / scam report
Motel
TERRIBLE MOTEL

“WHAT A DISAPPOINTMENT, WE WILL NEVER GO BACK.”

Reviewed 21 April 2012 NEW

My husband and I went back to this motel this year because 25 years ago this is where we stayed for our 3rd Wedding Anivarsary and what a mistake it was this time.

After going online we decided to book what they call their Jr. Presidential Suite, the room looked beautiful in the pictures, four post bed, beautiful decor and a huge two person Hot Tub right in the room and it cost $119.99 per night (not bad for such a nice looking room) so we booked for 3 nights. Once we arrived at the motel we were greeted by a young lady behind the counter whom seemed like she really didn't want to be there that day but went about her job and checked us in the only problem was she checked us into the wrong room (Same amount of money per night).

The room was # 205 and here is what is wrong with that room.

Electric Fireplace: NOT WORKING / NO HEAT COMING FROM IT & HALF THE FLAME.

Shower Door: HINGE BROKEN ON BOTTOM OF DOOR (BRAND NEW BATHROOM).

Toilet: NOT PROPERLY SEATED ON THE FLOOR ROCKS BACK AND FORTH.

Patio Door Windows: LOOKED LIKE THET HAD BEEN WASHED WITH A DIRTY RAG.

Shortly after the lobby cleared out after a bus tour check-in my husband and I went downstairs to the lobby with our laptop in hand to show the person on the front desk that the room she put us in is not the room we booked and we wanted to know why, and this is when we found out that because the room we had booked was right below where the roofers were working the hotel decided to change our room with out telling us. But since we had caught them in the room switch they decided to give us the room we had booked and told us then that we might be disturbed by the roofers (that didn't happen) at that time we told her about all of the problems in room # 205 (Noted Above).

She then took us up to the third floor to room # 301 this was the room we had booked on-line and it was just like the pictures so we packed up our stuff and changed rooms. As we are looking around the room I pull back the curtians to see the view of the Falls and what do I see but a huge crack in the patio door glass right beside the bed (very dangerous) so when I returned the keys to the front desk for room 205 I told the girl and she said that she would tell the manager in the morning. So I went back to our room to finish unpacking for our 3 day stay, just as I step in the door my husband says you won't beleive this but the toilet handle is broken and it sticks open when you flush it and this fieplace does not put out any heat either. All I could say at that moment was I'M NOT THE LEAST BIT SURPRISED but wait everybody it doesn't stop here there's more.

We find out that the Resturant is not open through the week due to renovations.

So NO dining or room service available in the hotel as listed on their website.

WIFI so spotty could hardly get a connection anywhere in the room.

Pay Per View Movies not available due to Provider Change.

They say 57 channels available on cable, we got 15.

2 Vending Machines in entire motel both empty, No Pop or Juice

So for all the trouble this is what they did for us.

They did not charge us the $10.00 per day parking charge and offered us a voucher for a FREE BREAKFAST FOR 2 for Saturday morning when the resturant was 1/2 open to guests a $ 8.99 per person value

Needless to say all we wanted to do was leave this hotel as fast as we could and we never did see or hear from the MANAGER of the hotel about any of our concerns.

So bookers beware, only stay at brand name hotel like Sheraton or Marriott at least there you get what you expect and pay for.
Author: Contact with Author

Offender: Motel

Country: Canada   Province: Ontario   City: Niagara Falls
Site: michaelsinn.com

Category: Traveling & Tourism

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