Complaint / review / scam report
West jet vacation

Me and my wife purchase from west jet vacation southwestern Ontario self drive vacation for 6 days, it stop in Toronto for 2 days Nargara fall for 2 days Kitchener for 1 day and back to Toronto for 1 day. all included hotel air and rental car.

we have a problem for all the booked hotel. first stop in sutton hotel Toronto. it suppose a nice hotel with 4 and half star.

but it turn out a run down hotel we can hear other room flush a toilet and $25 per day in parking. other than that not that bad. the third day we stay in Hilton Niagara Fallsview hotel it was a new hotel. but we being put into a mid tower that was oldest and we can smell it was a smoking room before. there was a construction going on, we being woke by noise from machine early morning. we requested to change room but being refused for a reason as it been arranged to that kind of room . Kitchener is not a vacation spot it did not understand why they arrange spend 3 hours driving time to stay there for a night. have nothing to see or interesting.

we also have lots of kids run around in hotel room area . the worst is the last day in Strathcona Hotel Toronto. no parking area. the room is so small. no window covering. fresh paint smell. air conditioning unit right beside your bed. it is a very old and noise machine. as you turn it on it very noise, turn it off the room like a oven. can not sleep for the whole night.

the rental car, westjet suppose to paid for 6 days. we pick up the car in the airport and return in the same spot before boarding. we been charged 1 days and 3 hours late.

the tag is $ 170 included tax. i tried to contact west jet. they said it's not there problem for return the car late. but we did everything according to the schedule. we are not late or being delay. i also call budget the rental car company they checked and told me they only paid for 5 days only.
Author: Contact with Author

Offender: West jet vacation

Country: Canada   Province: Alberta   City: Calgary

Category: Cars & Transport


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