Complaint / review / scam report
Customer Services

I just experienced the WORST customer service ever in my life. My 3 year old LG french door fridge just shut down a week ago; the repair man had to replace the control panel to get it working again. I called LG to ask if 1) this was under any kind of warranty, and 2) if there was something I did to cause this. and 3) if my model was one of the ones I heard had been recalled. The man I talked with (twice) was just rude. He argued with me, kept asking "what my problem was because the fridge was now fixed." He gave no acknowledgement of a problem, no advice, said he could tell that my issue was "not one of the ones related to the recall" but wouldn't tell me why. I was in tears in frustration. The customer service was worthy of a Monty Python-like skit.
Author: Contact with Author

Offender: LG

Country: Canada   Province: Ontario   City: Toronto

Category: Electronics and household app.


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