Complaint / review / scam report
LG refrigerator
Worst purchase worst customer service

It's a bottom freezer refrigerator model LBN20518ST. 1 year and 1 months after buying this fridge broke: temperature controls broke and the fridge wouldn't cool. That's when my disastrous customer service experience with LG started.

As directed by LG customer service, spent $300 CAD on service call and replacing main board. The new board was fried in 2 hours after replacement. The problem is known and well documented in the fridge owner reviews even on LG's own website (I wish they had it posted before I bought).

Customer service was deceptive and unprofessional: lied about unreceived faxes, calls they never made, actions they later refused to take. After 2 months of deception and promises they bounced me back to the seller who has nothing to do with the manufacturing/assembly problem. In meantime, I have family of 5 living with Whirpool 3.2 cu ft. that I bought as a temp solution while they kept promising.

Complete lemon!!!

No LG appliances or LG electronics for me EVER!!! STAY AWAY!!!
Author: Contact with Author

Offender: LG refrigerator

Country: Canada   Province: Ontario   City: GTA

Category: Electronics and household app.


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