Canada-Complaints.com » Telecommunications » Complaint / review: Bell Canada Turbo Stick - Poor customer service/breach of contract | #9552

Bell Canada Turbo Stick
Poor customer service/breach of contract

I recently purchased a bell turbo stick from the bell store in the Eaton Centre. I was told that i had a 15day buyers remorse to return the product. I was also told that there would be an update for snow leopard (an operating system on mac computers) on August 23rd, there is still no update for snow leopard. So right there i was lied to. The lady at the bell store is now trying to tell me she said august 29th, and that is only an estimate, there is no guarantee. Another BS explanation and avoidance of the issue.

I have MAC laptop and was only able to use the device on a friends computer, but I had to spent close to 4 hrs on the phone with tech support over the first week of having the device to get it to work. I was expecting that the update would be ready for me on august 23rd, so then I could just use my laptop. After finally getting it to work properly I went over 50 magabites, which i am now told is a limit for the buyers remorse. I wasn't given clear instruction on this at the store at time of purchase. I have spent close to 6hrs on the phone with tech support, customer services and sales. Every time we get it to work it conks out the next time i load it up. In the contract it doesn't state that i have to spend 1hr everyday on the phone with tech support getting the device to work. I don't understand how i can be sold a product that takes 1hr of my time everyday to work. I asked them where in the contract does it say that i have to spend all this time to get it to work. They just tell me that its too bad and that i have to deal with it. I am not even given an option. they keep telling me its too bad. I have a product that doesn't work, and am told by the company that sold it to me that its my fault and there is nothing they can do.

I have spoken to supervisors at customer service over the phone and they tell me that there is no one else i can speak to, which i don't believe either. they must have a superior that i can speak to.

List of calls.

aug 16th Rupa employee # 6038758 18:16 time of call 1hr 22 min

aug 16th Samantha employee # 6036730 time of call 45 min

aug 17th Johnathan 6045678 17;43 time of call 40 min

aug 17th Jamal 6036287 18;44 time of call 1hr

aug 23 christopher 6026658 16:31 time of call 1hr 35 min

aug 24 th Anthony 6032878 15;51 time of call 20 min

aug 25th 16:15 mark 6042568 time of call 20 min

aug 25 th Lisa 124987 16:38 time of call 15min - SUPERVISOR

aug 25th Anthony 6038055 17:16 time of call 30min - SUPERVISOR

aug 25th Shelving 6031106 15min - SUPERVISOR

Date:

Company: Bell Canada Turbo Stick

Country: Canada   Province: Ontario   City: Toronto

Category: Telecommunications

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