Trying to get help from Telus by phone is a frustrating, painfull experience. Tried to reach customer retention yesterday as I have had better rates offered to me by Shaw. After being connected to the Phillippines and fighting through the language barrier, after umpteen questions I was finally put through to the customer retention department that I requested. On hold 22 minutes..Finally same broken English rep comes on and she tells me be patient and will try again. Another 58 minutes rolls by and the phone line clicks off and I am disconnected. This is not the first time I have had this kind of Horrid service { Or lack thereof} Thanks Darren E..Telus customer service is beyond a Joke now! BC Tel at least looked after their customers.
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