As a Telus customer for almost 6months, I am very unhappy to say that my phone has consistently been giving me a lot of problems with reception, display problems, freez up and sometimes I don't even receive calls or messages. When I called Telus on Tuesday november 24 2009 for the 2nd time, I was put of hold for 20 min until I finally hung up. Later that day I called again and talked to another representative. I told her the problem that I was haveing. The rep told me if i dont like the service pay $600 penalty and cancel the service..
This cellular phone is under warranty and I am regretting having a Telus phone, I would like someone to review this complaint. As a paying client, I feel as if my concerns are not taken seriously, please get back to me with respect to this urgent matter. If I did not need the use of a cellular phone, I would not have purchased one, I am a very unhappy customer.