Appalling! This would be the word I would use to describe the Sear’s sorely lacking Customer Service.
A little over a year ago our dishwasher (just over a year old, costing $2, 000.00) quit working. It took three service calls over 8 weeks to finally repair this machine, which turned out to be an obstruction in the drain hose. (Totally unacceptable considering the problem.)
Now, on Feb. 2nd, our stove/oven bought just over two years ago for over $1, 700.00, on a “Self-cleaning cycle” started overheating. It over heated so severely that the plastic burner control knobs on the front of the oven melted and hung down on long thread of plastic, frightening my wife quite badly.
I called Sears customer service about this sever problem. Two service reps arrived on Friday Feb. 4th in the afternoon. Their first question filled me with renewed confidence, and it was “So what is problem with your furnace? ”
After setting them straight about the problem, they played around with the oven for a few minutes checking if it turned off a 400 and 500 degrees. (Which it did).
They then informed me there was nothing wrong with the oven. I again showed them the melted knobs and asked them to explain then to me. (no explanation)
Finally one of them decided that maybe the oven door needed a new gasket. And after coming to this unsatisfactory solution they left.
Now on Feb. 9th I come home and get this reassuring message from Sear’s parts department, that they do not have the parts to fix my oven and they do not know when they will get them.
ARE YOU KIDDING ME!!!