I was a very loyal Brick customer over the past decade and have enjoyed continued happiness with all of my purchases from furniture and bedding to appliances and electronics, but I have hit a road block with Trans Global recently that is quickly changing my opinion of the Brick as a whole.
Despite my efforts to be very patient and understanding with your policies and procedures (which I fully respect), I'm losing patience quickly.
I have a 46" Samsung TV that has been acting up for a number of months. I will give a brief description and exact dates and work order numbers. Over the past three months I have had a tech out to my home four times for this TV, meaning four times someone in my home has had to miss work hours on four separate occasions. Of those four visits, two of them involved repair. After the two repairs were done the TV still had three independent, intermittent, problems at different times.
Now the TV was picked up on Saturday Feb 12 and I was told I would have an answer by Monday or Tuesday morning at the latest and was offered a "loaner". First, one of the drivers that came to my house tracked snow and slush through my living room with no regard despite being told by the second driver to "respect the mans home". Upon opening the "loaner" I found that it was obsolete with no HDMI capability and knowing that I would have my TV by Tuesday I asked that they remove the relic as it was useless to me as it was near the same size as my "Brick" fireplace stand and I was not about to rerun all of my components for three or four days.
Both my wife and I have been in contact with Trans global almost daily this week as I still do not have an answer. This afternoon my wife was contacted by Charissa at Trans global and told that the TV still had not even been looked at.
I am aware of the lemon clause and am asking that someone please provide this service to me as this is growing to be a problem bigger than the value of the unit.
Between the cost of the TV, the warranty and the time loss from work, this is costing me twice over, which isn't over yet as it still needs to be brought back to me..
For you "The Brick", it has already resulted in five trips to my house, two repairs, the unknown results from the tests we've been waiting on all week... and the possibility of an additional trip back to my house to bring the TV back... it really must be pushing the labor / travel / parts costs to near the value of this unit.
Work orders for this TV
November 1st, 10 - 2233696
January 21, 11 - 2259261
Current work order - 2272967
Thank you again