Alright so the jist of this complaint is to reveal what Smiths Falls Canada Post office is really all about.
My fiance receives checks EVERY WEEK for him to get to school and also support himself while he is in school. These checks come straight from the Ministry of Finance in Toronto. Since my fiance and I have moved from Perth to Smiths Falls we have had problems left right and center from this ridiculous and pathetic company called Canada Post. We have waited days upon days for his money to get here, which by their "Standards" should take UP TO 3 BUSINESS DAYS, not a week!
We still have yet to see THREE checks that went missing since last week. He has missed a week worth of school all because of this crap, if he misses a certain amount of days he does lose his school and funding.
We have made phone calls to the customer service but, no surprise, they don't give a rat's ass about anyone but themselves. All they say is that "Those are our standards, we make no gurantees on that" or "There's nothing we can do" BULLSHIT there's nothing they can do. They can actually get off their asses and do some dman work. They shouldn't have "standards" if they can not stick to them. We have even received a call from the supervisor of the Smiths Falls, Ont. Canada Post branch. This woman was so rude to not only my fiance but to myself as well, she hung up on him while he was in the middle of talking, she yelled into the phone while leaving a voicemail, she did not do a god damned thing about this issue.
We are getting pretty sick of having this happen time and time again, once or twice yes it can be seen as a mishap, but THREE OR FOUR TIMES now..no no NO, that's an issue that needs to be investigated.
I mean, how can someone rely on this type of system?
Not to mention that it's not just his checks that have been late. My mother who lives about 20-30 mins away from me sent a jury notice via Canada Post to my address, which I did give to her correctly. That was back in Sept. of 09, it's now JAN. 2010 and still nothing. We called just before Christmas to see about the checks and the jury notice, the supervisor at this Canada Post office had the nerve to blame a letter mailed back in SEPTEMBER on Christmas and the Christmas season. Last time I checked the calendar, Christmas doesn't happen in September. I let the Customer Service know about how rude she was and how she pulled her little stunts on us to make herself look good..and stupid...all they did..yea you guessed it again..A BIG LOAD OF NOTHING! I hope someone from Canada Post actually reads this, if there is someone reading this from there..here's a little side note..KISS ME ASS AND ACTUALLY START DOING SOMETHING ABOUT ALL YOUR MISTAKES! Yes, that does require actually moving and doing some work. It's a job not a god damned social! If nothing is done about this issue, the Minister of Finance will be the one making the phone calls to Canada Post instead of us. Let's see them try to suck ass then!