Bought a miche big bag on November 27, 2010 for 132.00 plus tax. Acouple of months ago one of the skins cracked. Rep (Kathy Levy) offered to replace but would have to add it onto a party. Still haven't got the new skin and this is October. Last week the tab that holds the handle clip on the liner bag came off. A little disgusted so called the rep and asked for a full refund; really don't think this bag will stand up or look good 2 years from now. She wasn't authorized to refund my money but would order me another liner but I would have to, again, wait for another party to be booked, held and submitted. Asked her why because now I had no purse and she said SHE wasn't paying the shipping cost to have the bag brought in! Would only give the contact info for a MOIRA who is the rep over her. Again my request was refused for a refund even when I pointed out to her that I had had 2 problems in less than one year with this bag and now I would have to go and buy another purse until I received the replacement. (She DID offer to send it out in the mail that day!! )
Thought everyone should know how the Miche company stands behind their product and hopefully thing twice before purchasing one of these expensive bags that should last at least 2 years before they show any signs of wear!