I am a regular at Shoppers and spend $100-$150 per week on an average. I had a horrible experience with the store manager Mr. Maher and other store managers from Yonge & King store (toronto).
The issue is, on August 14, I picked up 2 different varieties of Listerine mouthwash to the cashier and asked the lady to check the prices. After she did so by scanning both the products, I chose the variety with lower price ($8.99) for purchase and asked her to set aside the costlier variety. She did set aside the costlier bottle ($10.99) but she did not remove the product from my bill.
I always act in good faith and never match the receipt. However, I checked the bill accidentally after few months later and immediately went to the store, to the same counter where I was serviced.
The lady did not listen to me at all and asked me to go back to the store when the particular person whose registration no. appears in my receipt will be present.
I again went back next day at the scheduled time but there was some other lady at the counter and she called the cash manager but the cash manager asked me to talk to the store manager over phone.
Next day, I called up the store manager but he was so rude that he started shouting at me over the phone and kept the phone down. Instead of saying sorry, he accused me of framing a story. I tried to explain to him that why would the customer take so much of pain to go back to the store twice or make phone calls, write emails just for a 10 dollar listerine mouthwash had it not been true, but he was not in a mood to listen!
I even raised a compaints in the online feedback section of Shoppers website but no one from Shoppers contacted me or responded back.
I called up the customer service at 1-800-746-7737 but the person said he does not have any way to validate my story! (isn't the customer supposed to be taken at face value! ) I even explained him that since they scanned the bar code of the product and it never left the store with me, it is either still present in the shop or have been resold to another customer. A thorough database search must reveal the truth. but they are not interested to investigate even!