Complaint / review / scam report
Shoppers Drug Mart/Mens Cologne
Poor Customer Service

Returned a gift my son recieved from his grandparents who do not live in Winnipeg, and had the receipt. Was told I needed the Interact Card, told them it was not possible because the Grandparents were out of the city. Was asked for mine, so I asked why, what was the difference between that and cash. They said it was store policy and I asked why. They did not know. Putting it on my debit card was not possible at that time. I asked to talk to store manager and he was gone home for the day. When I first returned the item I went to the cosmetic counter and they had no problems giving me the cash but they were short in their till so asked me to go to the front so I did. That is where the trouble started, so I asked them why at cosmetics would they give me the cash but not here. One of the ladies finally went and asked the Cosmetic Manager, while she was gone I stepped aside and another customer came to the counter. He said to me, they may give you a gift reciept, told him my son wanted the cash for something else. He asked my if I had the reciept and I said yes, he said then what is the problem I told him I didn't know... At that point the cashier looked at both of us and said "I can't concentrate when you two are talking". The genlteman looked at me and I looked at him and we were kind of shocked so we didn't say a word. I don't think she had any right to say that, no one was causing a scene and I do believe people are allowed to talk. To Shoppers Drug Mart, very poor and rude customer service, I was a frequent shopper at this location...not anymore.
Author: Contact with Author

Offender: Shoppers Drug Mart/Mens Cologne

Country: Canada   Province: Manitoba   City: Winnipeg

Category: Shops, Products, Services

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