Complaint / review / scam report
Shoppers Drug Mart
Poor Return Policy

My Sister purchased a gift "Radio" for myself for Christmas 2010.I did not want radio as I have enough already.So, went to return the radio with receipt in hand.The customer service agent said I would need the original debit card so she could return the amount to the card.I told her it was a gift, I did not purchase it and therefore do not have the debit card used to purchase it.She indicated could not return it, that this was the Shoppers policy.I indicated I am not asking for the cash back, but would be happy to accept store credit.She indicated they could not do that, as reiterated with her Supervisor.I said well that's not acceptable as

my sister is not in the area and I can't expect her to travel or send me her debit card, which I am not authorized to use.Nor would I pay shipping to send her the gift to return.I asked to speak with the Manager.The Manager indicated that they could not give me store credit and only return item to original debit card.I said well, your store is no longer just a Drug Store and that you advertise and promote Christmas gifts.He indicated to me that in fact I was the second customer with the same request in the last 10 mins. I indicated, country wide there is probably a thousand customers trying to return gifts.I then pointed out to the Manager the signage in the store that said "Christmas Gifts

Made Easy", that it was not easy at all and why would the Company take a chance with the loss of revenue to return the purchase to a debit card of the person(s) they have inconvenienced. He threw up his hands and said he would call the Corporate Office as I Requested.Not resolved to date!
Author: Contact with Author

Offender: Shoppers Drug Mart

Country: Canada   Province: Canada

Category: Health & Medicine


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