» Miscellaneous » Complaint / review: Lcbo Lions Head - Agressive rude customer service | #13863

Lcbo Lions Head
Agressive rude customer service

I am a 26 year old living in Markham Ontario visiting lions head for recreation. I went to the local LCBO to get a bottle of wine and bailey's after church for a our brunch meal. I walked in the door and there was no one standing at the counter. Since i needed some assistance I decided to wait. She finally came out from the back and asked me what i wanted. She seemed like she didn't want to help me but i asked her where the Bailey's was anyways. she pointed in the direction and i picked up what i wanted. As I approached the counter she asked for my I.D i showed it to her explaining i just had a birthday and I'm 26 years of age. She rang in my purchase asking me if i had air-miles. I replied "NO" in my experiences the stores the next step is ask me what method of payment i will be using. Instead she grabs it from my hand and said " this card does not belong to you" and threw it back at me over the counter (it had belonged to my father) I was so shocked by the aggression I said kindly "OK i will pay with debit". As i pulled it out she grabbed that from me as well and examined it. I never had that happen to me before i was embarrassed. I pay with my card and walked out shaking from the embarrassment and aggression this woman displayed. it was not a pleasant experience at all. I can say when i come to Lion's Head to visit I WILL NOT be returning to that store at all. And neither will my father. We will take our business to Wiarton.

I am positive the woman's name is "Debbie" she had blondish hair.

Thank you for your help. I am loOKing forward to hear the response.


Company: Lcbo Lions Head

Country: Canada

Category: Miscellaneous


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