I had an extremely unsettling experience this afternoon in the Gladstone Ave and Bell St 7-11 store.
I went in around 4:30 to pick something up for lunch, when I got to the counter one of the employees asked if "this was everything for today" I replied yes.
A second employee behind the counter asked me a question but I did not understand one word he said so i asked him to repeat the question, at this point while I'm being kept busy a third employee was sneaking up from behind and reached into my jacket pocket and pulled out my prescription that I had purchased at the pharmacy across the road five minutes earlier. (Tylenol)
After he looked at my prescription he showed it to the other employees, after they had a laugh he put the prescription back into my pocket and walked away.
when I looked back he was just putting it back, by the time I realized what was going on he was on the other side of the store.
I had to seriously force myself to get out of the store as fast as possible.
I'm not sure at this point which issue scares me the most,
1) that 7-11 employees seem to have this scam going on and that 7-11 Corp office can not be bothered to reply to what I am sure is not the first complaint of this type .
2) what I was about to do to him ( simply out of self defense) when I realized he had just picked my pocket, at that moment it took everything I had in me not to react in a negative way.
Picking customers pockets must be a way for some employees to help supplement their income or just something they do for kicks when they are bored?
What would have happened if I had my cell phone, money or anything else of value in my pocket?
This can't be the first time they have done this because, other than the employees laughter to alert me that something was happening behind me, I would never have known his hand was in my pocket, this was done quite skilfully.
Another customer in the store at the time caught up to me outside and suggested I take his name and number in case something else was missing from my pocket and commented on the employees skill.
I honestly believe that 7-11's customers deserve to be warned that this type of activity can and does happen in their stores, however, the 24/7 head of the complaints department Susan Bradley seems to prefer ignoring this issue.
To avoid loosing personal property, either stay away from this store or empty your pockets before entering.
Better still after reading way too many unresolved complaints on other sites maybe just avoid 7-11 completely, after the Quicky Store buy out of most of the 7-11 stores just go to the 100's of Mac's or Quicky stores.