Absolutely horrible customer service. CR reps had no clue about store policies. Was directed to this store from another store halfway across the city. When I arrived, I was informed that they couldn't sell me the product I was interested in (from the electronics department) after 8pm because their photo specialist had gone home. I have no clue why the photo specialist needs to be there to handle all sales from the electronics department -- seems to be a policy at only this store. Regardless, complaints and escalation did no good. I won't be returning to this store, not based on their silly policy, but based on the horrible customer service I received while in the store.