Complaint / review / scam report
Real Canadian Superstore
Poor quality, worse customer service

Tried to return a defective food product today that I purchased two days ago. Was refused by someone who called herself a "store manager" for a completely (in my opinion) lame excuse - and who would not, when asked, show me where this was addressed in the refund policy.

This "manager" did not appear to me to even have a Grade 1 understanding of customer service and has now, single handedly managed to PERMANENTLY alienate a customer who regularly spent $11, 000 per year in "her" store over a $15 refund. I will never shop at Superstore again and will tell as many people as I can to do the same in the (probably vain) hope that someone, somewhere in that organization will ultimately make the connection between customers and paycheques.
Author: Contact with Author

Offender: Real Canadian Superstore

Country: Canada   Province: British Columbia   City: Duncan

Category: Foodstuff


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