Tis the season to celebrate! Superstore has weekly promotions in receiving gift cards of $25.00 (or more) if the consumer purchase items totalling $250.00 or more. being 2 weeks before Christmas, my friend and I went grocery shopping to get ready for Christmas. The promotion for the week was "spend $450.00 and get $50.00 gift card or spend $250.00 and get $25.00. Knowing that our purchase would be quite more than $700.00 we decided to go together do our shopping. This store is ALWAYS busy on the weekends and understanding this, we waited patiently for our turn as we lined up to the til to pay for our grocery purchase.By the time we got to the cashier, we had specifically told her that we had shared our carts and this was for 2 families and wish to get $75.00 total gift cards. Well, she either didn't understand us or she forgot because she rang the total as 1 receipt which only entitled us to $50.00 gift card. I immediately corrected her and questioned that she still owed us $25.00. Due to the transaction already finalized, the cashier had to call for a supervisor. This so called supervisor finally shows up and I had to explain the situation all over again. What we got was "this is store policy that under 1 transaction, it is considered as 1 family purchase and anything over $450.00 purchase is given $50.00 only". Understanding this I explained to her that we had combined our groceries to 2 carts and PRIOR to ringing the items, we had specifically said that "2 families and $75.00 gift certificate is what we were aiming for". This "wonderful service" we received caused us to request for our money back as the supervisor did not want to "break the policy". Disappointment, ANGER and frustration overwhelmed me at this point as we were asked to go to the customer service desk to get a refund of our total purchase of $756.00. I felt that this supervisor takes things at heart because out of spite, rather than just giving us our money back so we can head on out and NEVER come back to this store again, she made us WAIT AGAIN before someone could reimburse us back. It took us a little over 1 hour to go shopping BUT it took 2 hours to ring the items and get a refund! GREAT SERVICE, SUPERSTORE! THIS IS THE REASON this store has been nicknamed "STUPID-STORE" because of the LOUSY SERVICE given! Your prices may be cheap but that's ALL this store has to offer.
Due to the POOR SERVICE, I have now boycotted this store located at King George Hwy and 76th Ave, Surrey BC, Canada. Word of mouth is a cheap and a fast way of advertising. I for one use this method as well as voice out my opinion through the wonderful age of computers to follow suit to let everyone know of my experience at STUPID-STORE!
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