I was treated with a very bad attitude when I was trying to get an explanation of the billing mistake in the local store. Plus, they can never get the bills right. Each time I need to call them and get the mistakes corrected, even after they promised mistakes would never happen again. Details: On June13, right after I signed the contract on June10, I found the cell phone do not work properly and can not take incoming calls. In the Bell local store in London Masoville mall, they refused my request of keeping the phone number while changing the problematic cell phone, but charged me for number-change fee WITHOUT any notice. When I found this and asked them about it, their answers were very vague and attitude are very impatient. Finally, after many many times of my visiting to the store on June15, June23 and June25, they admitted that it was a mistake. However, when I called the customer service couple days later, the representative changed their word, saying it was not a mistake, instead, it was already a promotion to my account. After more calls, they said they were sorry and would not make any mistakes again. My cell phone bills for July and August, however, were wrong again!.. I can not trust them any more, and want to cancel my contract without termination fee.
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