We owned two Rogers Cell phones, signed and paid out the three year contract. Then we purchased our kids the kid phone Rogers had.. only the beginning of all the troubles. No where on the order form, which we bought the phone outright. Did it say it was a new three year contract. We had purchased outright two new phones. one phone did not work at all, it kept breaking down, in the three months we had it, it was in the shop getting fixed. It was never fixed. So we sent an email and told them; due to the phone not working we wanted to cancel our service till further notice.
Since we were both out of work and not using any of the three phones, we figured it was accepted. We did not receive any form of bills or communication, just the original email response saying not to respond to their letter stating they received our email.
Almost a year goes by, when we receive in the mail a bill for over $1200.00 for disconnection fees.
Stunned, I thought they were joking. WE had no bill, and had not used the phones in those 6 months.
Needless to say we called and told them so.
THree months go by and nothing happens. WE figure they realized their mistake.
WHen we receive a bill collector's letter stating pay up or we take you to court.
Then phone calls started.
WE discussed the problem with the bill collector and told them, we did't owe any money. Not that we could afford to pay $1200.00 out of our pockets. They said those famous words" how much can you pay? '
WE figured just to make it go away atleast half, they agreed to it. SO every friday for a month we paid $150.00
we missed one friday due to a paycheque coming in late and we got a phone call, the following week saying they wanted the entire sum, and there was no agreement in place for the half payment.
Well that was over two years ago now... and IQOR is now calling again.
Our origianl problem with Rogers was back in winter of 2006.
Not once did we receive any form of payment schedule nor any proof other than our account bill payments that they received a payment from us.
I understand that there is a class action suit against several cellular companies, disconnection fees, and text fees... does anyone know how to get intouch with the ppl involved with the suit?
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