Complaint / review / scam report
Rogers
Customer Service

Hi Guys this is a warning alert that if your from richmond hill, ON and are planning on buying your new cellphone or upgrade your hardware, PLEASE PLEASE PLEASE DO NOT GOTO UPTOWN COMMUNICATIONS. You will experience the worst customer service ever. This happen to me recently and I`also called Rogers to write a complaint letter but unfortunately they don`t have a complaint department. Recently, I had bought my cell from Uptown Communications and since I live near one of the agent`s house, I picked it up from his house rather than driving to Richmond Hill which is an hour away from my residence. So everything was working good and 3 weeks after, my cell started to freeze randomly and the back battery plate was always loose and so I email the guy from who I had got the cell. He said that I`ll have to come into the store because they have to follow some guidelines and what not. I study at McMaster University and for me to drive from McMaster to Richmond Hill during my midterms is not something I would really want to do. Meanwhile, I called Rogers and made them aware of the cell and they said I`ve 30 days to exchange the phone and it would take me no time once I go there because they have everything on the system for me. By now it was week 4 and I emailed the agent again asking him for the directions and address to the store. I got the email on wednesday and he said I could come in anytime on thursday or friday and exchange it. Friday was the last day for me to exchange it because that was my 30th day and I would have not been able to exchange it for a brand new one. So I drove all the way from Hamilton to Richmond Hill and it felt like forever. Finally, I get to the store around 5:45 and some old asian dude was helping me and I explained him that I`ve already spoken to the agent who did my upgrade and since he was not there, he said anyone should be able to swap it for me. I explained the problem to the asian dude and he;s like ``All of the Blackberry`s have that problem. The back cover is not complete fix`` I was like are you trying to fool me here, I`ve had Blackberry`s over the years and none of them had this problem. So the next excuse they give me is that`Its almost 6 and we close at 6 so we cannot exchange it for you`and I`m like this was never mentioned to me in the email and he said YES WE DID. So I opened up my hotmail and proved it to him that clearly he was bullshitting. They kept on giving me excuses and it just felt like there are just a bunch of stingy people who have no complete sense of what they are talking about. The next excuse was`Since the cell freezes, we will have to check it up and it will take a week and since ur 30 days expire today, you wont be able to exchange it`This was the biggest piss off ever.. like you assholes made me come from Hamilton to Richmond Hill and now your making up these excuses. So I call the agent who emailed me and I started cussing at him because I had a showing that same evening and because of these retards, I would have lost a deal. I told them I already talked to Rogers and they have it on my system. Instead of checking that, these fags made me call Rogers and Rogers wait line takes forever. So finally I talk to Rogers and they said that I`m eligible for the exchange. It was a nightmare going through these guys. The worst people you would want to deal with. For a 2 minute exchange, it took me almost an hour and it ruined my schedule for the day and it was just an awful experience. Once the cell was exchanged, the new cell had no back cover problems and I`m like I thought you said all the Blackberry`s have that problem and apparently this doesn`t so is this defective like you?
Author: Contact with Author

Offender: Rogers

Country: Canada   Province: Ontario   City: Richmond Hill
Site: uptownwireless.ca

Category: Electronics and household app.

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