Complaint / review / scam report
Rogers Wireless
Ripped off with a Family Plan

I first signed up with Rogers and also activated an additional cell phone with the primary one. The salesman who worked for Wireless Wave in Park Royal mall informed me that the first phone came with 150 anytime minutes and if there were additional phones added to the plan they would bring an additional 100 minutes. Taking it for granted thinking the bill would contain 250 anytime minutes for the two phones to share the bills were paid faithfully each month. Five months later a THIRD phone was activated to the family plan. I did not realize the additional 100 minutes weren't even added to the plan. I realized it 7 months later that all THREE phones were sharing 150 anytime minutes! I made a report through B.B.B. (better business bureau) website and they couldn't deal with the file because Rogers wouldn't join their affiliation. The file was transferred directly to the Rogers Wireless office in Burnaby, BC and a woman from their head office contacted me in regards to the B.B.B. report. She said she would review the file and the bills over the past 2 l/2 years, along with the tax exemption because I am of native ancestry. Almost a month and a half later she called back to say the bill looks to be in order with the minutes and claimed to have credited the tax emption over the last 2 l/2 years. The bill was only straightened out after a Rogers customer service rep altered the bill and UPPED the cost from $70 to $96 to make it 450 anytime shared minutes for the three phones. I wanted the head office representative to look into the amount of money I was getting ripped off each month for the 150 anytime minutes the three phones were sharing for 5 months. Those three phones were suppose to have 350 anytime minutes to share as a result of additional phones being activated. I am greatly outraged with the NON service that Rogers ISN'T providing to their customers. The bills were always in great access each month and they should not have been because there were 250 missing anytime minutes. Worse yet when I thoroughly investigated minutes on one of my bills, the company was claiming I maxed my minutes and had to pay for the additional minutes. I looked over all three cell phone bills and found that the three phones didn't even use up the 350 minutes!! Of course they apologized and said they would credit the additional money that was paid toward the bill. I mean seriously if you do not look over your bill thoroughly this company will find a way of taking more money then what they should. It's unfortunate that I don't have copies of the bills from day one otherwise I would research this injustice myself.

Melodie
Sechelt, British Columbia
Canada
Author: Contact with Author

Offender: Rogers Wireless

Country: Canada   Province: British Columbia   City: Burnaby
Address: Rogers Wireless 277 - 4820 Kingsway

Category: Shops, Products, Services

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