I used both BestBuy.ca and FutureShop.ca during the Boxing Day sale and have had a horrible experience with both. I ordered a hard drive from Future Shop which was shipped via Canada Post and they did not deliver for whatever reason and shipped it back to Future Shop. I called several times and they kept saying that I would get credited back the charge and I could reorder the item but they couldn"t guarantee I would get the sale price. I could not believe this is their policy, no wonder you have so many people complaining about your customer service. I also ordered a flatscreen TV from the Best Buy website on Boxing Day and they indicated that there was 100 units for each of the three territories but when I called because I hadn't heard anything they told me it was on backorder. I asked why if I was one of the 100 that got it on sale that they wouldn't have stock of them. I could not get a straight answer or even the same answer from any of the people I talked to. They indicated that the quantity that it shows on the website doesn't always reflect what they have on hand but in this instance it doesn't apply because if they have the 100 units that are on sale then they should have all 100 to ship. It doesn't say that we are taking orders for 100 and then we will order them once we receive all the orders which is probably exactly what they do.
This will be the last product I ever buy from Best Buy.