I just tried to order a simple black ink cartridge for a Dell 720 printer, since you can only get replacement cartridges through Dell. I tried purchasing on-line. The price was $32.99 incl. shipping, but they wanted me to sign up for a mastercard program in order to process my order. I didn't want to do that. I tried to call their 1-800 line and was told the price went up to $40.00 if I didn't purchase on-line, although I had the advertised on-line price right in front of me. What a scam - $8.00 more and a whole bunch of multi-level voice messaging you have to drill down through to get a customer representative who is unwilling/unable to match their own advertised price!! Then he had the gall to put me back into the call que and I had to go through it again.
To try to get anyone to talk to was a nightmare. There are no real representatives available. I think their call/product purchase centre is located elsewhere, besides Canada and they just don't give a 'hoot'. I wasted over an hour of my time trying to get a simple black ink cartridge that I could have run down to my local retail office supplies store to get if they had it in stock of if it had been any other printer. Thankfully, I found a compatible ink cartridge.
To Hell with Dell! I will never buy products that don't have easy access to part and accessories - especially a Dell printer. Their customer service sucks on the web, and on the phone! There is just no way for a customer to access this company except by being squeezed into their "customer/menu format" that fails miserably at addressing real people's needs.