Complaint / review / scam report
HP
Incomplete packaging of the product

Yesterday, October 11, 2009, I went to Superstore at Mcknight to meet up with a friend to return something I borrowed at around 3:00 pm. It was snowy and really cold. Since we're already there, I decided to look around the store for some essentials to buy. I found their Electronics Section and it just happen that I needed to buy a black ink cartridge for my Lexmark printer. As I was browsing of which Ink cartridge to buy, I saw a deal that they are having for an HP Deskjet D2530 for only 39.94$. It comes with both colored and black ink cartridges ( or as it was indicated outside the box). I thought it's a pretty good deal 'cause it's almost the same price as the Lexmark black ink that I'm suppose to buy and if I ever run out of ink again, HP ink cartridges are cheaper than Lexmark's. So I went and paid the 39.94$ plus 8.00$ recycling fee and 2.40$ GST and storm out of there content that when I get home I would get my work done. When I got home, of course I went and connect my new printer, eager to start my work. After reading the manual and doing the step-by-step procedure in properly installing and setting up the printer, I then found out that the black ink is missing. I went and look around, inside the box, and all around the area where I unpacked it. Horrible!! It's the reason why I bought that printer and to find out hours later that it's not included in the package when it's suppose to. I live downtown and I have a sick baby, Calgary weather is not at it's best to be taking her out and we don't drive so we have to take the transit all the way to Mcknight which is really far. I went to bed very upset and woke-up the same way. First thing I did this morning is to call HP and let them know their missing black ink cartridge in the HP Deskjet D2530 package that I just bought and after couple of hour on the phone, giving informations and being passed through couple of customer care representatives namely Andi and Abdul, they just then told me that they can't do anything for me but I have to call the Superstore perse!! Isn't that ridiculous? First they told me that they're going to send me a black ink cartridge in 5 to 7 days then they found out I live in Canada so they transfered me to someone else then again I have to repeat the same information and more waiting on the phoneline just to be told that I have to call the store. I mean, I could have understand if there's a mistake in the packaging but to put me through more troubles just because I was tempted by their deceitful product offer, that's just unacceptable!! This is not the first time I had a problem with HP 'cause I purchased a laptop two years ago that's so retarded and I've shipped it back to them 3 times already but since it's out of warranty now, I have to bear with it. It is slow and didn't live up to HP's promise of consumer satisfaction.

I'm just done speaking with the Electronics representative of Superstore at Mcknight and there's no other way but put everything back in the box and return it within 14 days. HP company should realize how bad their company and services are and try atleast to make up for it. With that being noted, consumers should really think a million times before they go for HP products and services even if the offer is too good. I've learned the hard way and I hope it won't happen to any consumer again.
Author: Contact with Author

Offender: HP

Country: Canada   Province: Alberta   City: Calgary

Category: Computers & Services

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