Complaint / review / scam report
DELL
, DELL CHEATS CUSTOMERS

How Dell Cheats Customers
See the timeline and events:

06-May-08
I placed order for Dell Printer and Desktop

08-May-08
Order shipped by Dell

12-May-08
Package Received. I ordered Printer trusting Dell that it will come in a usable condition. On receipt Printer Cable was missing. I immediately contacted Dell and I was told they sell it separately for $50 including freight and handling.

13-May-08 to 26-May-08
Called Dell several times to request for a "Return Authorization" as I was fed up with this cheating. To me it sounds like you buy the computer and they will sell keyboard separately. Finally a customer Care Rep persuades not to return the whole package and sends me email promising a coupon for $50 so that I can buy the printer cable.

03-Jun-08
I send emails to senior managers in Dell complaining that I have fully paid printer but can not use it as no coupon has been sent despite promise. (Dell is waiting for one month to pass so that warranty period is over and I can not return the package).

04-Jun-08
I receive coupon in email and immediately book the order for cable

05-Jun-08
I send a formal complaint of the incident, and a customer care rep replies saying in his email that "It has been brought to our attention that most customers now have pre-existing USB cables and as such a large amount of cables are finding their way into the garbage".

Do they think that this information brought to their attention gives Dell the right to deceive the customer on internet by not telling that printer comes in an unusable condition? Why don't they say that printer comes without cable and the price of cable is this much in addition to printer price? How can they rip the customers off later by selling the cable at a premium price?

06-Jun-08
I receive confirmation email that Printer Cable has been shipped.

09-Jun-08
Next day after "shipping confirmation" I receive email saying "Due to an increased demand we are experiencing a shipment delay. We are currently establishing the new shipment date, and will contact you as soon as your new date is available".

I immediately sent complaint to the same person. On one hand he tells that customers are throwing cable in garbage, on the other hand someone else says there is increased demand.

I suggest that all prospective purchasers of computers and printers beware of dishonest and disgraceful cheating sales techniques and awfully poor customer complaints handling.

I have paid Dell in full for the whole package, but even after a month can not use my printer. Dell is not willing to help and address the issue.

I am surprised, how can Dell stop delivery after shipment confirmation. One Dell employee accepts my stance of cheating by Dell, sends apology, gives credit coupon, the other stops the delivery after shipment confirmation.

Has anyone heard that among hungry street dogs, one vomits, and the other starts licking?

Aqib
North York, Ontario
Canada
Author: Contact with Author

Offender: DELL

Country: Canada   Province: Ontario   City: North York
Address: 155 Gorden Baker Road
Phone: 8008474096

Category: Internet & Web

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