Complaint / review / scam report
Exceptionally poor customer service

I ordered a large piece of furniture and two smaller items from an online store, and took advantage of their free delivery promotion. The item left Toronto on Jan 6 and didn't arrive in Montreal until Jan 13. I was told the item would be delivered on the 14th, between 9 and 5. So I waited the entire day. NOTHING. I called and they said there was a hiccup, and the item would be delivered the next day. NOTHING. I called back, really annoyed at having wasted two entire days waiting for them to show up. I was told that the item would DEFINITELY be delivered on the 16th, the Friday.

On the Friday, I got the two smaller items, but was told that the 3rd item would be delivered on the Monday - the 19th. I called and complained that it was ridiculous that I'd have to wait at home again all day for a total of 4 wasted days.

The item was finally delivered on the Monday - ALL SMASHED - and this is hardwood, not some cheap veneer crap. So I called the store, they sent me the paperwork to have Purolator pick it up and return it. and they asked me if I wanted to replace it. and I said no, because I don't have enough time to waste waiting around for Purolator to MAYBE show up.

When Purolator came to pick up my item, after I had told the dispatcher that it was very heavy, the driver complained right away that "we're not movers"... and I pointed out that it was PUROLATOR that delivered it in the first place, and that maybe they shouldn't have the contract if they weren't happy. He sarcastically said that he didn't know why they had the contract either. Anyway. I offered to help him carry this to his truck, even though this IS HIS JOB. (btw, I'm a woman)... then he complained that the paperwork wasn't correct. I told him at this point that this was no longer my problem. He called the dispatcher to complain, and finally just left all this stuff for me to lug back into my apartment.

I just don't understand how, in this day and age, they can hire people who are so lazy and unwilling to work, when I'm sure there are some people who would LOVE such a job. I told the customer service person at the store that until they change their delivery company, I will not be buying any of their products, online or in the store.
Author: Contact with Author

Offender: Purolator

Country: Canada   Province: Québec   City: Montreal

Category: Cars & Transport


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