I've read a few reports on Great Cars and Trucks both posted here and on RealityCheck.com. It is interesting how many people defend this company. Do you really think that this company operated ethically if there are so many complaints?
The only thing that I regret is that I too placed an ad and now can't get my money back.
I too was contacted because my car was on the AutoTrader and was asked to give my credit card right away, but did not. Once I've verified the moneybackguarantee, I figured I had nothing to loose and followed their instructions for payment.
I too had problems with being billed twice and it took forever (and a LOT of patience on my part) to get the extra charge refunded. I had ZERO phone calls on the car even after lowering my price to below other simillar ads.
Finally, I've sent in my moneybackguarantee paperwork (Notarized!!! and on time)... Now, 6 weeks later I am still waiting for their response.
Warning to all - these people will not return your phone calls and/or e-mails. I've even tricked the salesman (Kenny) with my wife leaving a message and he called back within 15 minutes... only to hang up on her once he found out what she really wanted to talk about.
If you finally get hold of the manager (Chris) he'll only proove to be useless as he asks you to talk to either the salesman (Kenny) or the fictictios person in the money back gearantee office (Bev).
It is sad, really, to meet their moneybackguarantee conditions is tough (so I bet they make a good buck here)... I am not going to make assumptions but I bet the few consumers that do meet their refund requirements still do not get their money back... just like me... why? I would relly like to know but noone will call or e-mail me back - nice.
By the way - during the short time that I was dealing with them, at least one of their phone numbers and e-mail addresses has changed... hmmm, I wonder why.
George
Cambridge, Ontario
Canada
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