The only thing that I regret is that I too placed an ad and now can't get my money back.
I too was contacted because my car was on the AutoTrader and was asked to give my credit card right away, but did not. Once I've verified the money-back guarantee, I figured I had nothing to lose and followed their instructions for payment.
I had ZERO phone calls on the car even after lowering my price to below other simillar ads. I attempted to contact the manager (Kent) but he was "never in" (and I guess he never came back "in" since he never returned any of my calls or emails). The receptionist always said she would give him the message. I left numerous messages with her until one day after I left her a detailed message about my desire to cancel my account with them. Once I dictated to her all the details, I asked her to read them back to me, and guess what?? She couldn't because she didn't write any of the info down (including my contact info! )
I tried calling their other office in order to speak with a manager or the president of the company. They gave me the run-around there until finally they dumped me back to the inept receptionist at the office in Calgary (who recognized my voice and hung up. apparently she must have been too busy with other complaints to deal with me?!? hmmm).
It is sad, really, to meet their moneybackguarantee conditions is tough (so I bet they make a good buck here). I am not going to make assumptions but I bet the few consumers that do meet their refund requirements still do not get their money back. just like me. why? I would relly like to know but noone will call or e-mail me back - nice.
By the way - during the short time that I was dealing with them, at least one of their phone numbers and e-mail addresses has changed. hmmm, I wonder why.