I placed an "ad" on March 6th, 2007 with this outfit over the phone. I'd call it a company, but that would be generous. I never received a confirmation email as promised by the salesperson (or is it SCAMperson?). I guess I should have stopped the whole process right at the point the salesman told me if I didn't get the confirmation email, to be sure and check my junk email folder because "sometimes our email somehow ends up in there".
There is a lot that has been written on this website throughout the internet on GCAT, but I decided to write this report to anecdotally confirm that nothing has changed. And also because I have a new piece of information for people trying to track down their refunds.
Shortly after I placed my "ad" with this disreputable bunch of lowlifes, I had some personal trauma that pushed selling the car I had listed down my priority list. A few weeks ago I realized I had yet to get one call or lead from GCAT.
So I went to GreatCarsandTrucks.com to find my ad. And guess what? You guessed it, the car was not listed. No ad. Nothing. I went a double checked my bank statement and sure enough there was a transaction from GreatCarsandTrucks.com for $158.60. So they had my money and 2 1/2 months later they still hadn't performed the service that I had paid them for.
So I called the number listed on the website and explained that I wanted my money back because they hadn't performed a service that I had paid for. The girl who answered the phone started to tell me that I could print the refund form. I interrupted her and reiterated (with a little more inflection) that I wasn't calling for the 90-day refund. I was calling because they hadn't delivered the service. She then put me on hold for approximately 5 minutes (I was watching the time elapsed).
She finally came back and told me that I would need to speak with the manager. She stated that unfortunately he was not in, but that she would take my name and number an he'd call me back. I asked what his name was and I could hear her asking someone if Chris was the manager. She came back to the phone and said his name is Chris. I gave her my name and number and awaited Chris's call.By the afternoon of the following day, I still hadn't heard back.
So I called back and asked for Chris. I was told he wasn't in. I asked when he'd be in, they told me gets there between 11 and 12 Mountain time. So I made sure to call a little after that time the next day. And no still I was told Chris was not in. I left my name and number again and again and again. In fact nearly every day for the last 8 days. Chris has yet to call me back.
This past Saturday I made it my mission to learn as much about these scumbags as possible. I spent 6 hours straight reading complaint after complaint. Researching until I couldn't look at a computer screen.
I finally came across a post on canada-complaints.com that led me to one of the principles in the company, a Craig McMorran. I was able to track down his cell phone number and I called him today. He called me back within hours. We spoke for a bit. He was polite, but was playing dumb when it came to this Chris Ashby (the manager). Craig was covering Chris for not having called me back despite 8 calls in 14 days by me.
Craig asked me to email him at [email protected] and include all the details I relayed to him in our conversation. I did that just before I did this. I will see if he follows up.
I will certainly have an update with additional info in the near future. In the meantime feel free to contact me if you feel that you have been a victim of this companies questionable practices and need some direction on how to recover your money.
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