Complaint / review / scam report
Sears Canada
Scam/ Cheating/dishonest with their price match policy

Oct.15, 2011, I called Sears before ordering 3 headphones, and make sure they do price matching.

I was told to order with the regular price, when come to the store to pick them up (on Red Maple rd, Richmond Hill), just bring the print out of the Ad, and as long as your order date is falling between the Sale period of the Ad, Sears will do the price matching.

I then ordered 3 Sony wireless headphones for $99/ea, while The Source had a sale between oct.14-16, 2011 for $35/ea.

Oct.19, i came to the store and pick them up, showed the Ad but got refused:

The lady name NANA, looked at the ad and said:

1- The sale is over

2- Can't PM with below cost price

I told her i already made sure with Sears Cust.Serv. on the phone, name ELLIS (Empl.#TCD2913) about it and that's why i was confident to order, i asked NANA if any thing on the policy fine print, she said "No".

I then showed her the receipt that i already bought 2 headphones for $35/ea at The Source on Oct.16 during the sale. I told her i bought them cuz i want to make sure if sears would dishonor my PM.

NANA said yeah, yeah... and still refused to do PM.

I went home, went to Sears website and read carefully the fine print, there is nothing mentioning about below cost pricing.

( http://www.sears.ca/content/customer-service/pricing/price-match )

Later i called Sears Canada CS, i 1st ask him to confirm the price match, he said as long as the item is exactly the same, i asked about the price, he said sears will PM with the price on the Ad 10% off on the difference.

Surprisingly, after he asked for my name & number, the guy started talking completely different and very rude.

He told me he just can't PM and doesn't tell me the reason, i asked why? he said he can't sell for $35 ( he had a report from NANA)

i asked him why at the 1st place he said sears can PM to the price on the competitor AD, he ignore my question and just repeting slow, loud and rude: I CAN NOT PRICE MATCH WITH THAT PRICE.

I told them lastly and apologized that the conversation is already recorded on my side. He then suddenly hung up the phone right away.

From what happend, i now know that they totally Dishonest on their policy, and they also want to make sure all of them to do the same to the consumer by right away documenting on their system so all of these SCAMMERS can play the same NASTY role to all of us.

If i worked for Sears i would feel so ashamed for a company that used to be one of the most reputated one. I fell so lucky that i was smart enough to buy 2 from The Source and also i just found out something to avoid in the future and will pass my experience on people that i know: " Want PEACE? STAY AWAY from SEARS!!! "

i will also carry the recording with me on my phone and playing back on people want me to prove it.

Remember : SEARS stands for SCAMS
Author: Contact with Author

Offender: Sears Canada

Country: Canada   Province: Ontario   City: Richmond Hill

Category: Electronics and household app.

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