Susan from Great Cars and Trucks called me after seeing my ad in AutoTrader. She made a point of guaranteeing that Great Cars And Trucks had a %97 success rate in sales. She then told me that even if it didn't the company has a money back guarantee if not sold in 90 days. I then recieved an auto reply by email that stated that the service was free when it acutally had just cost me $120 for two ads. I questioned her and she said there must be a mistake... hmmm... Not! I have that email!
This Company Professes to have a %97 success rate for sales and guarantees money back! They never address customer complaints or questions. They are evasive. Their customer money back guarantee is also vague. Consumer beware! They prey on Auto Trader customers.
The problem is that I can't access my ads to edit information and that I have no way of knowing when the acutal date of the ad takes effect. My online accounts don't work and they have the incorrect address for contact info on them. They set them up intially. I can't add any photos I can't do anything!
The reason you need to know when the ad date took effect is because of the money back guarantee. You only have 7 days to do this within the last of the ninety days. The contract for your money back is so confusing that I doubt if they ever return much consumer money. They won't answer my phone calls and they don't answer my emails.
They also have a policy on the online contract for your money back that states that you must provide a signed affadavit and registration of the vehicle if not sold. I am not selling a vehicle! I am selling a sawmill! It doesn't come with registration papers. Ya can't drive a sawmill! What do I do in my case? They knew what they were selling for me.
These were my questions to them. Obviously if you can't contact them or you send in the wrong information for your money back then they will forfeit your money and keep it.
These people are scam artists that cruise the Auto Trader magazines and online and wait for your ad to expire then call you guaranteeing sales success at %97 or your money back. This is one big scam and these people need to be dealt with! How many people out there actually have gotten their money back?
Do not do business with Great Cars And Trucks.! I have never gotten the service that they promise! The money back guarantee is vague and evasive just like they are.
The great thing about consumer complaints is that Google picks it up in the search engine and more people will hopefully read this as well as the other complaint online about them!
If Susan calls gently hang up! She is friendly and smooth talking!
Brenda
ottawa, Ontario
Canada
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