Complaint / review / scam report
Telus
Mobility

I have been a Telus customer for over 25 years. In the last 6 years we have retired and depart for the south for 5 months. When we leave we have always been able to put our cell phone on vacation mode, paying just a 7.50 Tax monthly fee. While doing this our contract does not run but resumes once again when you return.

When I went to switch it to vacation this year I was told they no longer supply that service and the best they could do is put me on the least expensive plan they have Talk 20 which costs $20.00 a month Tax.

How long are we going to allow Telus to suck everything thay can out of us. They state it was necessary to discontinue this service because they had to many complaints about the length of your contract when it does not run while on vacation???? I say this is nothing but a new cash cow. Can you imagine how many "Snowbirds " are affected by this. The Telus employee told me they have had many complaints but they are not going to change it. As I have just recently renewed with a 2 year contract I am really stuck. If I had been informed they were taking away this service I would have gone or a "pay as you go" option. As it is I am now paying more for my cell phone (which I cannot use at all) than I am for my land line. (the only reason I keep my landline is so I am assured of having the same number, which I have had for over 30 years) I cannot believe they would punch hundreds for a few complaints and I find it abhorring that they do not offer this sevice anymore. As soon as my contract runs out I am switching all my Telus services to another suplieer and I urge all "snowbirds" to do the same. Just another big Company grabbing pennies and dimes from people who have workied all their lives and can least afford it.

Shairry
Author: Contact with Author

Offender: Telus

Country: Canada   Province: British Columbia

Category: Telecommunications

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