Complaint / review / scam report
Fitness One deducted 2 payments out of my account June 2011. I went in and the Assistant Mgr Veronica said that there were some mistakes made on some people's accounts in June. She asked me to submit my bank statements as proof and she will forward to the Customer Service Manager Lory who is at the HQ in Mississauga, Ontario and she will contact me in 1 week. A week later no call. Two weeks no call. I asked Veronica again and she said "Lory is busy and it takes one month for her to get back to you because there are MANY complaints that she is working on." Go figure, that is not what she said weeks back. Anyhoo, exactly one month later I called Lory's extension for the millionth time and left a long angry message about the issue stating I will contact the Better Business Bureau. Within an hour, Lory magically returned my call :D I forwarded her all documentation because she said she never heard of my case and no info was forwarded to her from Veronica! Ok so we communicated via email. She acknowledged that I was overcharged and that they owe me and said it will take about 6 weeks to receive a cheque. My membership was up August 31, 2011 and I cancelled in writing in June 2011. I called Lory again to confirm that I will be reimbursed (cause I dont trust any Fitness One employee) and lo and behold...Lory quit! (like most of the employees and the branches do...they last a few months and leave). I called for a few more weeks until I finally spoke to someone live and he assured me that my case was forwarded to eh "appropriate persons" and that they will contact me. I waited..called and left messages on various extensions 228 (still says Lory til TODAY tho she quit) 233 236, Customer Service, sent emails to Customer Service and no reply. Yesterday I received a letter from a collection agency re:Fitness One that I owe. Are they effen on CRACK! they know how to take your money but they ignore ALL complaints! The collection agency cannot do anything until their client tells them to stop or put a hold on the issue. I called FItness One today again and left a msg. I'm so sick and tired of them. Please...do not join this gym. They are unprofessional! It reminds me of a daycare without supervision!
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