In July of 2008 I signed up for phone/internet service from Primus Canada. They called back on the day of installation and told me they had been backlogged and could not give us service for 35 business days. This is unacceptable to I cancelled the service. I never had a day of service from the company, they have since sent me bills every month up to the present day. I have spent over 20 hours on the phone on hold and with 'customer service' agents (though I use the term loosely) cancelling and re-cancelling the services. I have confirmation numbers and emails from Primus. Finally the credit card company issued me a new number and card so as to avoid any further harrassment from the company. We continue to recieve bills in the mail and harrassement notices, I have found and called the President of the company (who has since changed his phone number LOL!) to try to get to the bottom of all this. Still I regularly get calls from Primus agents requesting money for a service never provided. So at this point it is turning into a serious harrassment for us and I need to find a way to stop it... I have no idea how they got our new phone number. If an individual was doing this is would be a criminal charge, I see no reason this doesn't apply to Primus as well, there are several website with 1000's of other customers experiencing the same issues with the company.
If we want to really affect this companies unethical business practices we need to all complain to the local RCMP office and they can and will do something.
First you need to fill out the formal complaint here…
https://www.recol.ca and save your file number, then call the local RCMP and give them the details. If enough of us stand up to these pricks at Primus something will get done.
Good luck people, we MUST stand our ground against these criminals.
BTW the president of the company has changed his number, you can no longer reach the prez of primus on this number 1-800-937-1177
0 comments