Put an order in with Yak to transfer my services from Bell Canada to them because they offered better rates and lower costs. This was done in the last week of August.
I was told don't worry let us handle everything. Ironically my phone didn't get transfered and they issued a Work Order with Bell Canada to have my services cut so they could switch me over but never did.
I am still without a phone ever since and Have spent over 100 bucks on air time trying to get a straight answer out of these guys.
The average on hold time for this company is 30-40 mins before you get a live agent but all they want to do is get you off the phone asap and just assured me they would send a tech out to connect me. This happened 3 times.
My last call resulted in being told that they couldn't hook me up because my phone had been disconnected and explained of course it was hey put in a work order to do that. They then told me to go back to bell to have my services reconnected and what would you know I have to pay to do that to have them do it all over again.
I don't think so Cogeco digital phone here I come!
Don't be fooled. These guys are a joke. YAK Phone company is a scam and a fraud. There service agents are clueless and weren't helpful at all. And to top it all off they don't even have an escalations department or perhaps that too was yet another lie...
Seriously its not worth trying to save an extra 10-15 bucks a month on phone services to switch to these guys. You will be frustrated and sorely disappointed just like I am.
Still phoneless in Hamilton
B. French
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