Welcome to Bell... we want your money and all you'll end up doing is giving us more $$ and more $$$, a few headaches, Emily will annoy you and when you finally speak to someone who speaks English they will have to transfer you to a different department... you'll get disconnected and then start this process all over again!! Look at spend over an hour (minimum) to try and resolve the bs in the first place.
We had been customers of Bell for over 30 years. Approximately last October 2007 I received my monthly statement showing an extremely high dollar amount that showed calls were made from other countries to Mississauga... we live in Muskoka. It was explained to me that I should pay the regular amount owing and the rest of the bill was going to the investigations department. A week later we recieved a disconnection notice. So, we call... being told to disregard the "notice" and that it is under investigation. This continues until June 2008 (10 months) with disconnection notices and hour (or 2) long phone calls.
Bell has cut 2500 jobs, fired Frank and Gordon, re-shuffling things at their end and I (just one sole customer) is getting the brunt-end of it.
We receive notice from Cogeco they are now in our area, keep your number and pay only $34.99 monthly for the exact same services we received from Bell (paying $81 a month) We jumped at the opportunity to end the waste of time and paper we were recieving almost weekly. Bell SUCKS!!!
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