I upgraded to Bell ExpressVu HDTV back in October, when I did that ExpressVu was suppose to mail me a box to send back my old PVR Receiver. It has been 6 months now, Once a month for the first 2 months and weekly since then I have suffered through a 1/2 an hour conversation with ExpressVu customer service to return the PVR and not be billed for the old PVR, that I am not using. I refuse to pay for something that I'm not using and the One Bill Billing department at Bell Canada continues to call me several times a week and will not stop calling even though I've explained the situation several times. Several of the Billing representatives have hung up on me when I requested to speeak to a supervisor. Throughout this ordeal I have been paying my bills monthly minus the rental for the PVR. Still they call... I have even asked to cancel all of my Bell Services to again be hung up on.
This is the most Atrocious way to treat a paying customer by any company that I have ever experienced.