Canada-Complaints.com » Telecommunications » Complaint / review: Telus - Thieving, Rude, Inept | #11535

Telus
Thieving, Rude, Inept

I've been paying the phone bills since the man I live with had a stroke. I had my own apt before then, so when I paid his Telus bills

I assumed they were the same Telus bills he'd always paid.

Today I realized that for the past 13 months we've been being charged 38.00 a month for Telus high speed internet, which we've never ordered and never used, we have Shaw.

I called expecting a humble apology and quick refund

Instead they said they will "Credit the phone account" for a total of three months out of the thirteen.

According to the representative, if you pay the bill that means you accept the service and its Terms of Service which state that that is the maximum they will repay in such circumstances.

Where does that make sense.. in what world.

Somehow I've accepted the terms of service for something I never signed for that was buried in the phone bill, simply by dutifully paying my bills on time.

Yes I could have checked, we get ebills, I pay them, they weren't extraodinary

its has been a stressful time and I've not been at my best.

I've cost them not a dime, and they are totally at ease with taking my money.

Most companies would shell out that much just to keep someone quiet about a mistake.

I spoke to a manager who was a pompous jerk. I told him about the stroke and my paying the bills, and he didn't budge.

Shouldn't they be apologizing to me?

Date:

Company: Telus

Country: Canada   Province: British Columbia   City: Vancouver

Category: Telecommunications

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