I was outside Canada until September 4th. I activated my cell phone exactly at 4pm same day.
When I received the bill for my wireless service a was shocked there was 43 sms sent from Canada to US. I called them and I said I didn't send them. I asked for the date of sending IT WAS SEPTEMBER 3rd. I was really shocked. My phone and my SIM card were with me all the time. I was able to cancel these charges, however it happened again in the next billing cycle but on a smaller scale. I got now only 4 sms from Canada to US TO THE SAME NUMBER. I called them again and was able to cancel it. HOWEVER, they said it is the last time they will do it.
What the heck is wrong with them, first they charge me for services when I was outside CANADA and then the same thing happen and they tell me it is my responsiblity. THEY ARE TOTALLY ILLOGICAL they want to charge me for service I didn't do. WHICH is very clear that is there own fault.
IMAGINE, I WAS OUTSIDE CANADA and SOMEHOW 43 sms were sent using my cell phone.
HORRIBLE CUSTOMER service and HORRIBLE Company. AVOID it if you can.
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