Complaint / review / scam report
Yamaha phazer snowmobile
Defective product-no repai

Just a note to anyone who is considering buying a yamaha product of any sort, be aware that their warranty and after sales service is the worst I have ever dealt with. I have been in the automotive industry for 34 years and have never seen a company treat its customers so poorly.

I purchased a new phazer snowmobile in 2008 with a 2 year warranty. It had a shifting problem within the first 200 miles. I took it to Cariboo motorsports in 100 Mile House, BC and was told it would

be repaired under warranty. I paid to have a service done at that time as I wanted this machine to be broken in correctly as I planned on keeping it for a long time. I found out from a co-worker who had a used 2007 phazer that their engine had to be re-built (no warranty) so I wanted to be sure all was good with my new one.

To continue, I received the snowmobile back, and paid for my service, only to find out it still would only shift about one third of the time. By now spring had come so I took the machine in for its 500 mile service, again stating that it would not shift correctly. I was told there was a second modification that yamaha was doing to correct the problem they knew this model was having and that it would fix the problem this time. I paid for my service and took the snowmobile home for summer storage. Next winter comes and out for a ride we go, it did improve cause it actually works about half the time you try and shift it. Being hopeful that it will improve, we go on a few more rides, it does not!!! Now back to the dealer with 750 miles on it, I am told that there is a new fix but I am no longer under warranty so I will have to pay to have this defect repaired. I contacted yamaha canada customer relations and was told that the area rep was aware of my problem but because it is past warranty time frame they will not be doing any repairs unless I am paying for it. As far as yamaha is concerned, the repairs have been done and if it only shifts half the time then that is the best it will be. I guess when I purchased the machine I should have only paid half the price because half is the best they can get it to work.

BEWARE - YAMAHA IS NOT A QUALITY PRODUCT NOR DO I FIND THEM TO BE A REPUTABLE COMPANY TO DEAL WITH. I WILL NEVER PURCHASE ANOTHER YAMAHA PRODUCT OR DEAL WITH ANYONE WHO SELLS YAMAHA PRODUCTS.
Author: Contact with Author

Offender: Yamaha phazer snowmobile

Country: Canada   Province: British Columbia   City: 100 Mile House

Category: Sports

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