» Miscellaneous » Complaint / review: Seamasters - Lemon | #12912


We purchased a brand new Yamaha SX210 boat on July 15, 2009 and discovered an engine problem on July 20, 2009. We returned the boat for service at Seamasters on Windmill Raod in Dartmouth (where we purchased the boat) and since the problem was discovered, Seamasters has yet to identify or repair the problem. They have acknolweledge that their technicians are baffled, but there is nothing they can do for us. They have asked us to wait until April 2010 for a technician to arrive from Toronto to further examine the boat. Our first season with the boat was ruined because the boat was in service for most of August and it's been with them since mid-September. We have waited patiently for 5 months to have them rectifiy the problem, but now they want us to wait another 4 months for someone else to come along. There is no telling how long the waiting will go on. This is absolutely ridiculous for a brand new boat. No one should have to go through this. If customer satification was a priority for Seamasters, then they would give us a replacement boat and deal with the defective boat we currently own. Obviously profit comes first at Seamasters. We will never deal with them again! We advise everyone else to avoid the hassle! Profit is their number one priority and it shows!


Company: Seamasters

Country: Canada   Province: Nova Scotia   City: Dartmouth

Category: Miscellaneous


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